Shipping Policy
Shipping Policy
Thank you for supporting Monthly Mystery Box. Here’s what you need to know about our shipping practices:
Processing Time:
- Orders are typically processed and shipped within 2 business days after payment confirmation.
- Customized or made-to-order items may require additional processing time, which will be specified on the product page.
Shipping Rates and Methods:
- Shipping rates are calculated in the "Check Out" page of your shopping cart. You will be able to review the total before completing payment.
- Shipping rates are calculated based on the size and weight of your order and the destination. Large items shipped over long distances can get quite expensive.
Delivery Times:
- Estimated delivery times will vary depending on your location and the shipping method chosen.
- Once your order has shipped, you will receive a confirmation email with tracking information to track your package.
International Shipping:
- Due to the nature of these boxes, we cannot ship internationally as a customs form cannot be filled out without knowing what is in them.
Shipping Restrictions:
- Some items may have shipping restrictions due to size, weight, or legal considerations. Any restrictions will be noted on the product page.
Lost or Damaged Packages:
- We are not responsible for lost or damaged packages once they have been handed over to the carrier.
- If your package is lost or damaged during transit, please contact the carrier directly to file a claim using the provided tracking number. If you need assistance with this, please feel free to reach out to Customer Service.
Address Accuracy:
- Please ensure that your shipping address is correct and complete to avoid delays or lost packages. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us:
- If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team.